TERM | MEANING |
---|---|
Affected Carriage |
The Carriage that was affected by Disruption, ie. only the Carriage that was canceled or rescheduled by the Carrier which prevents you from boarding one or more Carriages in your Itinerary or that will cause a delay on the arrival of the last Carriage by more than 24 hours, or by more than 5 hours if you have Disruption Protection and your Itinerary is not a Virtual Interlining Itinerary. The Carriages following the Carriage that was canceled or rescheduled are not Affected Carriages. The information which Carriages are affected will be communicated to you within the offer of Assisted Refund Service. |
Agreement |
The agreement concluded between Kiwi.com and you as the customer upon completion of a Booking or ordering of any Kiwi.com Service and formed by these General Terms and Terms of Use. |
Alternative Carriage |
An alternative Carriage or a combination of Carriages that would allow you to successfully reach your destination according to the specification of your Booking. |
Assisted Refund Service |
Type of Refund Handling Service provided by Kiwi.com and consisting of cancellation of all Carriages in your Itinerary and trying to recover any available refunds from the Carrier. |
Booking Management |
Kiwi.com assistance service consisting of receiving, processing and providing you with information, and accepting or rejecting alternative Carriages offered by the Carriers, further described in Art. 5.1. |
Booking |
Your individual order completed by the Booking Process described in Art. 2.3. |
Booking Price |
Price which you pay for the Booking, consisting of Carrier Reservation Price, Non-Carrier Ancillary Services Price and Kiwi.com Service Fee. |
Booking Process |
Process consisting of steps described in Art. 2.3. Upon their fulfillment a Booking is considered as completed. |
Cancellation Service |
Cancellation of Carriages by Kiwi.com on your behalf, further described in Art. 9.2. |
Carriage |
Personal transportation. |
Carrier Ancillaries |
Ancillary services related to the Carriages (e.g., baggage or seating). |
Carrier Reservation Price |
Price of the Carriage and Carrier Ancillaries which is paid to the Carriers for the completion of the Carrier Reservations. |
Carrier Reservations |
Orders with the Carriers in accordance with your Booking. |
Carriers |
Third-party providers of personal transportation acting as traders. |
Contracts of Carriage |
Contracts concluded in your name and on your behalf with the Carriers in accordance with your Booking. |
Customer or you |
You as our customer. |
Disruption |
Cancellation of your Carriage, delay, schedule change, or other event caused by the Carrier which prevents you from boarding one or more Carriages in your Itinerary or that will cause a delay on the arrival of the last Carriage by more than 24 hours, or by more than 5 hours if you have Disruption Protection and your Itinerary is not a Virtual Interlining Itinerary. |
Disruption Protection |
Kiwi.com Service included in some Bookings that gives the customers extra protection in case of Disruptions, as further defined in Section 10. |
Disruption Protection Premium |
Optional paid Kiwi.com service that gives our customers more options in case of Disruption as further defined in Section 10. |
Itinerary |
Carriages or their combination that you selected during the Booking Process. |
Kiwi.com or we |
Kiwi.com s.r.o., with a registered office at Rohanské nábřeží 678/25, 186 00, Prague 8-Karlín, Czech Republic, Company ID No.: 29352886, registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 387231, Tax ID No. CZ29352886, or Kiwi.com Inc. with a registered office at 1221 Brickell Avenue, Suite 1115, Miami, Florida, 33131, United States, if you fulfill the following criteria:
|
Kiwi.com Account |
Additional functionalities of the Kiwi.com Platform with restricted access, such as tools for the management of your current and past Bookings or the storage of data necessary for making Bookings in the future. Your Kiwi.com Account is associated with your email address. |
Kiwi.com Credit |
Untransferable credit with assigned value usable exclusively by you for the full or partial payment of the Bookings and other Kiwi.com Services. You can find your Kiwi.com Credit in your Kiwi.com Account. |
Kiwi.com Guarantee |
Unique selling proposition of some Itineraries booked with Kiwi.com, including benefits such as Disruption Protection, Check-in Service, Premium Services, 24/7 Instant Chat and no Processing Fee for Post-booking Services. |
Kiwi.com Platform |
The website www.kiwi.com, and the iOS and Android mobile application which are operated by Kiwi.com. |
Kiwi.com Service Fee |
Fee for one or more Kiwi.com Services as further described in Art. 6.1.4. |
Kiwi.com Services |
Services provided by Kiwi.com, in particular Price Lock, Initial Booking, Booking Management, Post-booking Services, Cancellation and Rebooking Services, Disruption Protection, Disruption Protection Premium, Transfer Protection, Customer Support and Refund Handling Services. |
No-Checked-Bag Itinerary |
Special Itineraries with limited possibility to include a checked bag due to short layover times or other such limitations. |
Non-Carrier Ancillary Service Providers |
Non-Carrier third-party service providers acting as traders. |
Non-Carrier Ancillary Services |
Other third-party services than the Carriages and Carrier Ancillaries. |
Other Passengers |
Any other individuals who you include in the Booking or for whom you otherwise order any Kiwi.com Services or Third-Party Services. |
Post-booking Services |
Kiwi.com assistance services, in particular processing changes of your Third-Party Service Reservations and processing your requests to order further Third-Party Services. |
Processing Fee |
Fee for the provision of the Post-booking Services, communicated to you before your confirmation and payment of these services. |
Promo Code |
A word or a set of letters and numbers that you can use during the payment step to get a discount. |
Rebooking Service |
Rebooking of Carriages by Kiwi.com on your behalf consisting of canceling your original Carrier Reservations and making a new Carrier Reservation on your behalf. |
Refund Handling Fee |
A fee for the provision of Refund Handling Service. |
Refund Handling Service |
Additional service of Kiwi.com consisting of processing your cancellation request and the refund received from the Carrier. |
Third-Party Service Providers |
Carriers and Non-Carrier Ancillary Service Providers. |
Third-Party Service Reservations |
Your orders of the Third-Party Services with the individual Third-Party Service Providers. |
Third-Party Services |
Carriage, Carrier Ancillaries and Non-Carrier Ancillary Services. |
Virtual Interlining Itineraries |
Itineraries where you can use connecting Carriages of Carriers who do not cooperate together. |
Complaints must be resolved within 30 days.
All information requirements under the directive 2011/83/EU on consumer rights shall be fulfilled via email.
Applicability | Example |
---|---|
Fully applicable | Significant change of any flight: Oslo - London (less than 24 hours) - New York |
Partially applicable (green) | Significant change of flight Houston - Barcelona: Houston - Barcelona (more than 24 hours) - Amsterdam |
Partially applicable (green) |
Significant change of flight Houston - New York: Houston - New York (less than 24 hours) - Miami 7 nights in Miami Miami - New York - Houston |
Not applicable |
Significant change of flight Barcelona - Amsterdam: Houston - Barcelona (more than 24 hours) - Amsterdam |