Kiwi.com Guarantee
We can’t control if carrier delays, cancellations, or changes cause problems with your trip — but we can make sure you get to your destination with as little turbulence as possible. The new Kiwi.com Guarantee covers you if carrier changes stop your trip in its tracks.
We’ll go to the furthest extent to bring your travel plans to life, at the cheapest and most transparent price. The Kiwi.com Guarantee is the ultimate package of services designed to cover all your travel needs, ensuring a smooth and hassle-free journey.
The ultimate travel package designed to ensure a hassle-free trip
Peace of mind with
Disruption Protection
Did you know that 1 in 3 flights gets delayed, rescheduled or canceled? That won’t be a concern for you when you have our Disruption Protection.
If carrier changes affect your trip, we’ll offer you instant compensation in the form of Kiwi.com Credit — which can be used to book a replacement flight right away — or we'll help you apply for a refund from the airline. Not only will we help you get where you’re going, you can do it all online — no need to contact anyone.
Relax with our
Automatic check-in
You won’t need to worry about missing the check-in window for your flights — we’ll take care of it for you.
Simply fill in your passport or ID details at least 24 hours before departure, and we’ll check you in and put your boarding passes in the app.
Trust in our
24/7 instant chat support
We’re experts in solving problems on the fly. Get immediate chat support at any time, in any language.
Our chat support is always available to help you solve travel problems, and we’ll never charge a service fee for additional requests or services, you’ll only pay what the carrier charges.
Find out more about the Kiwi.com Guarantee
Want to know more? Here are some of the most common questions your fellow travelers have asked about the Kiwi.com Guarantee: